urbanest is student accommodation – with a difference. Everything is just that little bit better.

We pride ourselves on delivering the highest quality accommodation and sector-leading service to students and universities. Currently we have five properties within Zone 1: Hoxton, Tower Bridge, King’s Cross and Westminster Bridge. With exciting projects in the pipeline, urbanest is continuing to grow. We work alongside industry leading and award-winning architects, putting our residents’ needs at the forefront of any design decision. Each room is deigned to maximise space and light, whilst delivering the best in modern living and fresh design concepts. Each urbanest has a community feel; with buzzing social areas and quiet study areas for residents, as well as a calendar of events helping students to discover London, settle in, meet new people and enjoy their living experience with us.

Why work with us?

urbanest is building a strong positive reputation with some of the most prestigious universities in London and we continually receive great reviews and feedback from our residents. The people who run this company; care about it. urbanest isn’t just a place we go to work – it’s a home to our residents! We are passionate about investing in our employees and put a focus on developing and nurturing talent. Whether you decide to join out Customer and Property team, or our Central Support Office – you know you will be joining a company who consistently deliver excellent results within an exciting, fast-paced industry.

You have the opportunity to make a difference.

Working for a small organisation means you are not just a number. Each team member’s performance is recognised and can make an impact on the day to day workings of our business. People who continually promote a positive working environment are rewarded for doing so! Our team members demonstrate integrity, commitment and energy. We seek people who are enthusiastic and promote a positive working environment. We thrive on team spirit and supporting each other to achieve our goals – at urbanest we share success as a company. Taking responsibility to deliver against set objectives and achieving outstanding results will pave the way to learning and development opportunities. Working for a market-leading company, who has a strong focus on the future is an exciting opportunity for anyone, not just those looking to join the student accommodation industry. We are always researching innovative ways to improve the systems and processes we have in place and how this can benefit our team and residents.

Current Vacancies

Customer Support Officer Show

As a Customer Support & Sales Assistant, you will be responsible for delivering excellent service to our customers, ensuring they have the best possible experience whilst living with us.

£20,000 - £21,000, London

Responsibilities:

  • Providing ‘Front of House’ services at our properties, responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner
  • Ensuring a high standard of customer service is delivered to all customers of urbanest
  • Completing organised customer Check In and Check Out days – showing residents to their new rooms and answering any queries they may have
  • Responding to sales enquiries from our customers: face to face, telephone or email
  • Working as a whole city team to achieve sales targets
  • Holding effective arrears conversations with customers, helping them understand their current account balance and any actions they need to take
  • Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
  • Undertaking flat inspections and monitor resident behaviour
  • Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
  • Supporting with the on boarding of new team members, assisting with training needs
  • Having a strong understanding of the student accommodation market, including competitors
  • Having a strong understanding of our main stakeholders within London

Desirables:

  • Excellent written and oral communication skills
  • Experienced in delivering excellence in customer service
  • Experience of using business operating systems e.g. Microsoft Office
  • Previous administrative experience
  • Flexibility to work weekends and bank holidays
  • Flexibility to undertake shift work
  • Ability to work in multiple locations in London
  • Demonstrable skills and experience in business to customer sales

Maintenance Operative Show

As a Maintenance Operative, you will be responsible for delivering the best experience for our customers by completing planned and reactive maintenance activities.

£20,000 - £25,000 per annum, London

Responsibilities:

  • Exercise initiative in providing excellent customer service, liaising effectively with Managers and other colleagues
  • Liaising with and monitoring onsite contractors to ensure completion of work
  • Attend and constructively contribute to team meetings sharing knowledge and supporting new ideas
  • Responsibility for the day to day management of reactive and preventative maintenance
  • Undertake regular building patrols to identify any maintenance requirements or Health and Safety risks
  • Undertake scheduled flat inspections and complete all resultant actions in a timely manner
  • Record, log and monitor any maintenance issues that may arise within the property
  • Ensure that maintenance records are kept for the all services, inc PAT testing and fixed wiring certification
  • Ensure that maintenance records are kept for the all services, inc PAT testing and fixed wiring certification
  • Ensure that all Property Documentation Files are accurate and up to date
  • Adherence to H&S policy ensuring that Risk Assessments and Method Statements are obtained/maintained and that safe systems of work are followed
  • Permit to Work

Desirables:

  • Qualified to NVQ level 2 in relevant specialism
  • 1 year domestic electrical/plumbing/general maintenance experience
  • Previous experience in mobilistation/opening of a new building(s)
  • Intermediate level skills in business operating systems including Microsoft office
  • Demonstrable experience of effective communication both orally and in writing
  • Ability to work across locations in London
  • Ability to work weekends and public holidays

Concierge Show

As a concierge you will be responsible for providing an exceptional customer experience by delivering excellent standards of service outside of normal daytime operating hours.

, London

Responsibilities:

  • Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
  • Provide ‘front of house’ services at the property as required
  • Provide ‘front of house’ services at the property as required
  • Record, log and monitor any maintenance issues that may arise within the property and liaise with the facilities team to ensure their timely repair
  • Undertake regular building patrols to identify any maintenance requirements
  • Health and Safety or security risks and complete all resultant actions in accordance to the core operating procedures
  • Support the on boarding of new members of the team, providing a warm welcome to new starters and supporting their development by answering questions and offering guidance
  • Attend and constructively contribute to team meetings (sometimes during the day) sharing knowledge and developing and supporting new ideas and improved processes
  • Contribute and support the growth of an urbanest team spirit, working in line with the values and encouraging others to do the same

Desirables:

  • Experience of using business operating systems including Microsoft Office
  • Demonstrable experience of effective communication both orally and in writing
  • Previous customer service experience
  • Previous security/conflict management experience
  • Flexibility in working hours including weekend working
  • Live within a reasonable travel distance to properties within the City
  • Ability to work in multiple locations in London