LIVING FAQ
LIVING FAQ
LIVING FAQ
LIVING FAQ
FIND A ROOM

LIVING FAQ

Living FAQ

Q. Do you offer a cleaning service?
A. Yes we offer a cleaning service should you wish to clean you room or have the flat cleaned. We would recommend enquiring once you have moved in as prices vary from the frequency and the type of flat.

Q. Is there a curfew?
A. No, there is no curfew at urbanest, your secure access fob allows you to enter and leave whenever you wish.

Q. Can I have a party?
A. Yes we in each building we have communal areas where we hold regular events. You are allowed to socialise in your room too, but other residents must be respected and therefore noise levels will be controlled. Please be considerate.

Q. Can I have guests to stay?
A. Yes, so long as they are guests and do not live permanently on the premises. This is because we need to know how many people are living in the building should anything happen. If your circumstances change and you want your guest to stay for a little longer, please arrange a meeting with the accommodation team. Remember you are liable for your guest and you must look after them. Please make sure that your housemates are also okay with them staying out of courtesy.

Q. Can I move rooms once I have moved in?
A. If you are unhappy with your room we will try to accommodate you. This is subject to availability and price. If you swap rooms with another student you must inform the accommodation team immediately.

Q. Can I cancel my room?
A. Please check out our cancellation policy page here.

Q. Can I live in an urbanest building if I am not a student?
A. urbanest buildings are designed as student accommodation and so we can only accommodate full-time students.

Q. Is there a car park?
A. It’s very hard to park in London as there are congestion and parking fees, however we are very close to public transport links.

Q. Can I bring my bicycle?
A. Yes, with pleasure. We have a bicycle store and you can rent a bicycle (for free!) on a yearly or termly basis as well.

Q. Can I smoke in my room or in the building?
A. urbanest properties are non smoking buildings. If you are caught smoking or tampering with smoke/fire detectors you will be liable for a fine as it’s against the law.

Q. If I vacate the property over the university holidays do I need to move my possessions out?
A. No. During the term of the tenancy the room is for your use only and you will only need to move out your belongings on the tenancy end date.

Q. What comes with the room? What will I need to purchase before the move in date?
A. All the rooms are fully furnished but you will need to bring your personal belongings including bedding, towels, crockery, cutlery and cooking utensils.

Q. How secure is my room?
A. Each room has an electronic swipe fob entry/locking system so that your belongings are safe.

Q. How secure is the building?
A. urbanest buildings are ‘Secured by Design’ certified, which means they have reached not only a minimum standard of physical security – the doors, locks, windows, lighting, alarms etc. – but also when the layout of the development hugely reduces the opportunity for crime.

Q. Who do I contact if I have an emergency or problem?
A. You will need to contact the on-site accommodation team or the emergency services, depending on the problem. Details of all contacts will be supplied to you in your tenant handbook when you first check-in.

Q. What is the cost of the laundry?
A. The washing machine costs £2.50 and the dryer is £1.50.

Q. Who do I contact if I have a complaint?
A. If you need help or support with any aspect of urbanest please contact us in the first instance by calling:

+44(0)20 7042 7890 or emailing enquiries@urbanest.co.uk

If you feel our onsite team have not dealt with your complaint correctly then you can contact the Operations Director in writing at;

Urbanest
55 Strand
London
WC2N 5LR

Urbanest is a member of the National Code who can also be contacted via their website: http://www.nationalcode.org/.

Partners working with urbanest