1. Before 1-week upfront rent payment is made;
Customer can cancel with no liability.
2. After paying the 1-week upfront rent payment;
2.1 Within 14 days of payment and acceptance of T&Cs;
Customer can cancel with refund of 1-week upfront rent payment if a written letter of cancellation is sent to urbanest UK using either of the below methods.
2.2 After 14 days of payment and acceptance of T&Cs;
Customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy) The only exception will be if you fail to obtain a visa to enter the United Kingdom. If that should happen, then, provided we receive notice from you by 31 July 2018 (with accompanying proof of refusal), we will accept the amount of the 1-week upfront rent payment as an agreed sum to compensate us for the loss of income which we will suffer, and you will be released from the terms of the Tenancy Agreement.
3. After moving in;
After the customer collects his/her keys, the customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy). In the event the customer wishes to move out, he/she should contact the team who will be able to assist, but the customer must find a replacement tenant to take over the Tenancy and pay any associated administrative and clerical fees to carry out the transfer.
4. How to Cancel
A written letter of cancellation must be e-mailed to;
The letter should detail the booking reference which is on your contract (beginning with T), customer name and a reason for cancelling. We will then be in touch with a cancellation form to begin the cancellation process.
Attention: This legal notice applies to the entire contents of this website under the domain name uk.urbanest,com (the “Website”) and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use this Website. This notice is issued by urbanest UK Limited (Company No. 07018444) whose registered office is at urbanest UK Limited, 101 St Martin’s Lane, London, WC2N 5LR (the “Company”, “we”, “us” or “our”).
1.1 You may access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.
1.2 By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Website immediately.
1.3 The Company may revise this legal notice at any time by updating this posting. You should check this Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at this Website.
2.1 You are permitted to print and download extracts from this Website for your own personal use on the following basis:
2.1.1 no documents or related graphics on this Website are modified in any way;
2.1.2 no graphics on this Website are used separately from accompanying text; and
2.1.3 the Company’s copyright and trade mark notices and this permission notice appear in all copies.
2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.
2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
3. SERVICE ACCESS
3.1 While the Company endeavours to ensure that this Website is normally available 24 hours a day, the Company shall not be liable if for any reason this Website is unavailable at any time or for any period.
3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
4. VISITOR MATERIAL AND CONDUCT
4.2 You are prohibited from posting or transmitting to or from this Website any material:
4.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
4.2.2 for which you have not obtained all necessary licences and/or approvals;
4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, gives rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
4.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clauses 4.2, 4.3 or 5.1.
4.5 The Website contains robot exclusion headers. Third parties may licence information on the Website to the Company. You agree that you will not use any robot, spider, scraper or other automated means to access the website for any purpose without our express permission. Additionally you agree that you will not:
4.5.1 take any action that imposes, or may impose in our sole discretion an unreasonable or disproportionately large load on our infrastructure;
4.5.2 copy, reproduce, modify, distribute or publicly display any content (except for your information) from our Website without the prior written consent of the Company or appropriate third party, as applicable;
4.5.3 interfere or attempt to interfere with the proper working of the Website or any activities conducted on the Website; or
4.5.4 bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Website.
5. MESSAGE BOARD
5.1 You agree to use any message board in accordance with the following rules:-
5.1.1 all contributions must be civil and in good taste;
5.1.2 offensive or vulgar language or abusive or threatening behaviour is prohibited;
5.1.3 you must not post any unlawful or objectionable content including but not limited to material which is sexist, racist, homophobic, obscene, pornographic or defamatory;
5.1.4 you must not refer to operator website addresses without the permission of the Company.
5.2 For your own personal safety and security you must not reveal any personal information about yourself or anyone else (for example telephone or mobile number, or home address) in postings.
5.3 If you are under the age of 16 please get a parent’s or guardian’s permission before making a contribution.
5.4 The Company reserves the right to delete any contribution at its sole discretion and at anytime without notice.
5.5 The Company does not endorse the content of any materials submitted by a user to the message board on this Website.
5.6 If you are found to be in violation of clauses 4 or 5 your ability to use any or all of the services on this Website may be taken away either permanently or temporarily.
6. LINKS TO AND FROM OTHER WEBSITES
6.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. The Company has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
6.2 If you wish to create a link to this Website you must contact the Company in advance to seek permission to do so. If permission is granted, you may only create a link to this Website on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:
6.2.1 you do not remove, distort or otherwise alter the size or appearance of our logo, trademark or trade name;
6.2.2 you do not create a frame or any other browser or border environment around this Website;
6.2.3 you do not in any way imply that the Company is endorsing any products or services other than its own;
6.2.4 you do not misrepresent your relationship with the Company nor present any other false information about the Company;
6.2.5 you do not otherwise use any logo, trade marks or trade name displayed on this Website without express written permission from the Company;
6.2.6 you do not link from a website that is not owned by you; and
6.2.7 your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
6.3 The Company expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.
6.4 You shall fully indemnify the Company for any loss or damage suffered by the Company or any of its group companies for breach of clause 5.2.
7.1 From time to time we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.
7.2 If you register with the Website, each registration is for a single user only. The Company does not permit you to share your user name and/or password with any other person nor with multiple users on a network.
7.3 Responsibility for the security of any passwords chosen or issued to you rests with you. We reserve the right to disable any user names or passwords, at any time if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
8.1 While the Company endeavours to ensure that the information on this Website is correct, the Company does not warrant the accuracy and completeness of the material on this Website. The Company may make changes to the material on this Website, or to the products services and/or prices described in it, at any time without notice. The material on this Website may be out of date, and the Company makes no commitment to update such material.
8.2 The material on this Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Website on the basis that the Company excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Website.
8.3 Commentary and other materials on this Website are not intended to amount to advice on which reliance is placed.
9.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
9.2 Nothing in this legal notice shall exclude or limit the Company’s liability for:
9.2.1 death or personal injury caused by the Companies;
9.2.2 fraudulent misrepresentation; or
9.2.3 any liability which cannot be excluded or limited under applicable law (including without limitation consumer law).
9.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
10. GOVERNING LAW AND JURISDICTION
This legal notice shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.
This website is operated by: urbanest UK Limited, 101 St Martin’s Lane, London, WC2N 5LR
0844 371 5623
Registered Company No: 07018444
VAT Registration No: 974 9800 69
Data Protection Policy
Urbanest is committed to protecting your privacy on-line. We treat your privacy seriously and have put in place this policy to ensure we protect your personal information. We use the personal information that we collect from you in accordance with this data protection policy. We are subject to Data Protection legislation and are registered with the Information Commissioner’s Office.
Who We Are (including trading name explanation)
The services covered by this policy
This policy applies to this website which is for on-line registration, booking and customer interaction with Urbanest and all the personal information collected by Urbanest from customers when they register for Urbanest’s services, but does not apply to the third part companies, individuals, organisations or other websites to which our website may linkto. These sites operate their own privacy or data protection policy. We urge you to read these carefully.
What we mean by personal information
When we refer to personal information in this policy, we mean information that can identify you as an individual or can be used to do so. By personal information we don’t mean general, statistical, aggregated or anonymous information (the types of personal information we will collect will be information that is used for the purposes of processing your application and finding you a suitable room or flat).
Your use of our services signifies your consent to us collecting and using personal information about you in accordance with this policy as specified below. Should we choose to change our policy for any reason the changes will be notified in writing to our Customers and also updated in this Data Protection Policy. If you are an on-line Customer this policy will be applied subject to any particular limitations or preferences you made as part of the registration procedure.
How we collect information about you
You may provide personal information when communicating with us (i.e. when you fill out your registration form to become a tenant or sign up for additional services). You may order a product or a service and give your name, e-mail address, telephone number, delivery address, billing address, credit or debit card number and expiry date (or relevant bank account details), so that the order can be processed and your products (or services where appropriate) delivered to you. If you enter a competition or promotion we will ask for your name, address and e-mail address and any other relevant information. We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies (as described below). It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information (“sensitive information”) will only be disclosed with your express consent. It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information (“confidential financial information”) will be used only for the specific purpose for which it was provided.
How we use your information
We may use your information to confirm that your orders have been received, to validate you as a registered Customer when using our services and calling our help desk, to prevent and detect criminal activity, fraud and misuse of or damage to our services or networks and to prosecute those responsible, or to invite you to form part of our consumer panel or research groups. We may use personal information collected about you to contact you by post, phone and electronic mail (that is email, picture, video, and SMS) about functionality changes to our web site, services or changes to our terms and conditions of use and to communicate with you about your Customer benefits and advise you regarding the use of our services, unless you opt out of such communication during the registration process (or subsequently by contacting the Urbanest Property Team). We may use the information collected about you to contact you by post or phone about new offers and services offered by Urbanest. We may also contact you by electronic mail for these purposes subject to any preferences selected by you. Sometimes our Affiliated Companies and selected third parties might use the personal information collected about you to contact you by post, phone and by electronic mail about new goods, services or offers that you might find interesting in accordance with any preferences selected by you. We may use personal information collected about you to personalise your visits to our web site, in particular to your personalhomepage as part of our extra net service for current tenants, and recommend goods or services to you. We also use the information to help us develop the design and layout of our web site to ensure that our sites are as useful and enjoyable as possible.
Other information we may collect
We may collect traffic data related to your use and access to our services. Such data would include time spent online. We may also use this information for marketing our services and to understand and keep you informed about what is the best Internet access package for you according to your use of the services. We may provide aggregated statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. If you are an on-line Customer, the information collected from the website is not anonymous. We use this information along with your preferences to tailor content, services and offers for you.
Why we collect your information
We will process your personal information so that: We can process your booking and any orders for goods and/or services that you place with us; We can fulfill our obligations under any contract for the supply of rented accommodation or the supply of any goods and/or services subject always to the terms and conditions relating to the supply; We can deal with the general queries that you raise from time to time by email, post or telephone etc.
How long do we keep your information
The periods we keep your information can vary according to the use given to the information. Unless there is a specific legal requirement to keep your information we will not keep it for longer than necessary for the purposes for which the data was collected or for which it is to be further processed.
Disclosing your information to third parties
Urbanest reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly, to process payments or to protect itself or its users. We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you. Subject to the choices you made during your registration and subsequently, we may disclose your information to our Affiliated Companies and selected third parties. We sometimes use other companies to provide some of our services, such as processing payments on our behalf, or to provide services to us or distribute our products. These companies can only process this information on behalf of Urbanest and will only be processed according with our instructions and applicable data protection legislation, they will not be used for sales or marketing purposes.
How we protect your information
When you review your account information or order products, Urbanest offers the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the (Data Protection Act 1998). This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
A cookie is a piece of information that is stored on your computer’s hard drive by your web browser, or stored as a temporary object in your web browser for the time of that connection.
During the registration process we allocate cookies for our services. These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require. The type we use is known as a ‘session-based’ cookie and is allocated to your computer only for the duration of your visit to our web site. The second type of cookie is known as a ‘persistent’ cookie. These cookies will remain on your computer for a period of time set for each cookie.
How they work:
Limit how often you see a particular advertisement or announcement on our web site
Identify your preferences when customising content for you
Provide you with relevant self-help information
Record how many times you visit a page or advertisement
Limit and record how often you can vote in our polls
Confirm you are a registered user and save your login details when accessing certain services on our website
Collect statistics on the use of our services
Other companies which advertise or offer their products or services on our websites may also allocate cookies to your computer. These cookies are used:
To serve advertisements on our site and track whether these advertisements are clicked on by users
To control how often you are shown a particular advertisement
To tailor content to your preferences
To count the number of anonymous users of the site
To provide security within shopping baskets or transactions
The types of cookies they use and how they use the information generated by them will be governed by those companies’ privacy or data protection policies. We have no control over these.
How you can refuse or opt out of cookies:
Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at alL. For further information on cookies and how to manage them you can go to(www.allaboutcookies.org)
Collection of information
We automatically log visitors’ domain and IP address by programming. This data is used to see where the site is being used to ensure coverage, and for click stream analysis to help better understand site usage, so that we may improve our service to you. We do not identify the user but only the computer that is being used to view the site.
Cookies are used temporarily to store information. Cookies are specific to the server that created them and cannot legally be accessed by other servers, which means they cannot be used to track your movements around the web.
Subscribing to services
When requesting information, you may be asked for your e-mail address, and/or your name and postal address. The information requested is then sent to you using the personal details received. We will not pass your details to any third parties unless it is to assist us in responding to your request, comments etc.
By subscribing to a service you offer your information in return for services; you consent to such a transfer. urbanest always provides the option to unsubscribe to services at anytime.
urbanest have taken all the relevant security measures to protect any personal data received from loss, misuse and alterations of customer data under our control. While we cannot guarantee that loss, misuse or alterations of data will not occur, we use our best efforts to prevent this.
By using this site you consent to the collection and use of this information by urbanest and to this policy. If we change our data protection policy in anyway, we will post these changes on this page.
Accessing your information
At any time you may request details of the information we hold on you. If you wish to do this there will be an administration fee of £20.00. All requests to access information should be sent by post to:
urbanest UK Ltd, 4th Floor 101 St Martin’s Lane, London, WC2N 5LR
If you need help or support with any aspect of urbanest please contact us in the first instance by calling:
+44(0)20 7042 7890 or emailing firstname.lastname@example.org where a member of the accommodation team will be able to assist and provide a full response within 5 working days.
If you feel our team have not dealt with your complaint correctly then you can contact the Operations Director in writing at;
101 St Martin’s Lane
We will acknowledge your complaint within 2 working days of receipt with confirmation of the steps we are taking. We aim to investigate and respond fully to all complaints within 15 working days.
urbanest is a member of the National Code; should you wish to raise your concerns after receiving a response from the Operations Director you can find up to date contact information here at http://www.nationalcode.org
Virtual Tour and Photography
Images are representative only. Grounds and building external finishes may vary in the finished product. Internal images of apartments, rooms and communal areas may include decorative and other items that are not part of the overall specification for furnishings.
While urbanest will attempt to accommodate all room selections and preferences, we cannot guarantee an offer on any room. Rooms may be allocated subject to availability.
Accommodations marked as enhanced view are on the higher floors of the building and do not guarantee or claim to have views of any landmarks in London.
As per the Tenancy Agreement you have signed when securing your room, you cannot sublet your room to other people. If you are considering leaving your room early, please notify the property management team in the first instance.