Complaints Procedure & Disclaimers
Complaints Procedure & Disclaimers
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Complaints Procedure & Disclaimers

Complaints Procedure & Disclaimers


If you need help or support with any aspect of urbanest please contact us in the first instance by calling:

+44(0)20 7042 7890 or emailing

If you feel our onsite team have not dealt with your complaint correctly then you can contact the Operations Director in writing at;

55 Strand

urbanest is a member of the National Code who can also be contacted via their website:


Virtual Tour and Photography
Images are representative only. Grounds and building external finishes may vary in the finished product. Internal images of apartments, rooms and communal areas may include decorative and other items that are not part of the overall specification for furnishings.

Room Preferences
While urbanest will attempt to accommodate all room selections and preferences, we cannot guarantee an offer on any room. Rooms may be allocated subject to availability.

Enhanced View
Accommodations marked as enhanced view are on the higher floors of the building and do not guarantee or claim to have views of any landmarks in London.

Partners working with urbanest