Welcome to
urbanest:
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Coronavirus Safety

urbanest is committed to supporting our residents, employees and communities by acting in a responsible manner and following expert advice from Public Health England to minimise the risk of infection being spread. As always, urbanest continues to work closely with our university partners to support each resident’s specific study needs.

Please follow these simple steps when staying with urbanest, they will help protect you, your friends and our community;

Ask for help

• If you are unsure, need help or have a question please ask. The urbanest team is here to keep everyone safe, secure & comfortable

Follow the Covid-Secure information guidance

• Information is posted on our resident facebook page & throughout the property on how to help keep urbanest Covid-Secure. Please follow this information at all times.
• If something changes we will update this information and email you to let you know.

Remember your flat is your ‘Household’

• This means you can socialise with your flatmates safely within the property, but must follow the UK government’s guidance, which you can find @ www.gov.uk/coronavirus

Remember Social Distancing

• Follow the footprints and stay 2meters (6.5ft) apart whenever possible

Remember Good Hygiene

• Wash your hands regularly, catch your coughs & sneezes, use the hand sanitiser provided whenever you go by.

Watch out for the symptoms of Coronavirus & self-isolate

• Our team are here to help and support you, please let us know as soon as you can.

Wear a Face covering whenever you are moving around the property

• Protect others by wearing a face covering when you are not in your flat

Use the stairs where possible

• Help minimise lift use and keep them free for people who need them most.
• If you do use the lift only stand on the Footprints, if there isn’t space, please wait for the next one

Keep common room furniture in place

• We’ve spaced out of furniture to help maintain social distance

No overnight guests are currently permitted

• This helps make sure everyone can follow government guidance on Households & Social Distancing

No Guests should enter shared flats

• Remember, each flat is a household, to keep everyone comfortable & safe you shouldn’t invite guests into the flat

Property Safety & Security

Help us keep your community safe. Each urbanest building is safe by design, with multiple key points, CCTV in all lifts & common rooms, remote safety & security monitoring and a team onsite 24/7.

Please follow these simple steps when staying with urbanest, they will help protect you, your belongings and our community;

Ask for help

If you are unsure, need help or have a question please ask. The urbanest team is here to keep everyone safe, secure & comfortable

Report it

If you see anything suspicious let us know, our team are here to help and will make sure any action needed is take

Follow the safety & security information guidance for the building

Information is posted on our resident facebook page and in your online welcome guide. Please follow this information at all times.If something changes we will update this information and email you to let you know.

Don’t tamper with the safety equipment

Tampering with extinguishers, fire detectors and doors not only puts you at risk but is also illegal. Do not wedge open doors, cover detectors or tamper with any of the safety equipment within the property

Know where your evacuation point is & what to do in a fire

Fire notices are located throughout the building, in your welcome guide and online here: urbanest.com/fire-safety-evacuation-process/

If you lose your key, tell us immediately

Until you have been issued with a new key and used it to open your door your old key will still work. Keep your flat & belongings safe by telling us straight away.

Do not lend your key to anyone

Your key is personal to you, if you think you need to give someone else access to your room please let us know and we’ll help arrange it

Keep your door locked at all times

Keeping your door locked keeps your room and belongings safe. All room & flat doors are fire doors – keeping it closed keeps everyone safe

Confirm Your Free
Contents Insurance

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for all our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered. Plus you’ll also be entered into a prize draw specifically for Urbanest residents, courtesy of Endsleigh!

Visit confirm your cover to see:

• What is and what isn’t covered
• Key exclusions – where cover isn’t provided
• Policy excess – the amount you pay when you make a claim
• How to make claim
• Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.