Customer Support Assistant

Concierge

Customer Support Assistant

Responsibilities

  • Providing ‘Front of House’ services at our properties, responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner
  • Ensuring a high standard of customer service is delivered to all customers of urbanest
  • Completing organised customer Check In and Check Out days – showing residents to their new rooms and answering any queries they may have
  • Responding to sales enquiries from our customers: face to face, telephone or email
  • Working as a whole city team to achieve sales targets
  • Holding effective arrears conversations with customers, helping them understand their current account balance and any actions they need to take
  • Performing flat viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs
  • Undertaking flat inspections and monitor resident behaviour
  • Regularly liaising with the Maintenance team and Cleaning team to ensure our properties are presented to the highest standard
  • Supporting with the on boarding of new team members, assisting with training needs
  • Having a strong understanding of the student accommodation market, including competitors
  • Having a strong understanding of our main stakeholders within London

Desirables

  • Excellent written and oral communication skills
  • Experienced in delivering excellence in customer service
  • Experience of using business operating systems e.g. Microsoft Office
  • Previous administrative experience
  • Flexibility to work weekends and bank holidays
  • Flexibility to undertake shift work
  • Ability to work in multiple locations in London
  • Demonstrable skills and experience in business to customer sales