Our properties are staffed by dedicated teams who are there to help at any time. Over the course of your stay with us, they will become familiar faces to you. So let’s start the introductions here by giving you a break-down of what roles they play and how they will be there to help you.
Customer Support Assistants
Our CSA's are the lovely ladies and gents you will see on the front desk in the reception area throughout the day. They, along with the maintenance team and concierge, are responsible for running urbanest, and are there to help you with any questions you may have. Have a query about your rent instalments? Want to hire a bicycle for the afternoon? Looking for the best restaurants in the local area? Just come down and speak to a CSA and they will be happy to help.
Duty Managers
Heading up our CSA teams are the Duty Managers. They are responsible for managing the building processes and CSA's to ensure that everything is running smoothly behind the scenes.
Maintenance Team
Each of our buildings has a dedicated maintenance team. Whenever there is a fault or something breaks in your room, just inform a member of staff at the front desk or report it online, and the maintenance team will get it fixed.
Concierge
Our fantastic concierge team takes over from our CSA teams in the evenings and are responsible for the running of the building through the night. Like the CSA’s you can find them on our front desks in reception or patrolling the building, always willing to help or to just have a chat with. Providing a friendly face throughout the night, they also help to ensure your residence is secure at all times.
Cleaners
Last but not least, we have the cleaning team. Our cleaning team are managed by our partners, Cabenco Students. As well as keeping our communal areas sparkly clean, they also offer flat cleans at very reasonable prices. You can have a regular weekly clean or just a one off clean... It's up to you. To see what services they have to offer, visit their website at www.cabenco-students.co.uk |
