The safety and well-being of our residents is our top priority at urbanest. To ensure a secure environment, we have a dedicated staff member available on-site 24/7. To further enhance safety, please adhere to the following guidelines:
- Always lock your room and flat doors; avoid propping them open to let friends in.
- Never lend your room key to anyone.
- Should you lose your key, inform reception immediately.
- Keep your personal belongings with you at all times. If you misplace an item, check with reception to see if it has been turned in.
- Exercise caution with your personal items, particularly mobile phones, when commuting to university or enjoying a night out.
- If you notice any suspicious activity, report it to an urbanest staff member without delay.
Emergency Contact Numbers:
urbanest: 020 7042 7890
Emergency services: 999
Our properties are equipped with cutting-edge fire protection systems. Kitchens and communal corridors feature heat and smoke detectors, while bedrooms are fitted with smoke detectors. Alarm systems are briefly tested every Thursday at 15:00 to ensure they are fully operational. For more details, please consult the fire safety arrival sheet and watch our fire safety video at urbanest.com/fire-safety. Your health and safety are paramount, so please:
- Utilise the smoke extractors located above the hob when cooking.
- Never obstruct your smoke detector.
- Do not prop open fire doors under any circumstances.
Electrical appliances pose a significant fire risk. If you intend to use any electrical devices in your room or apartment, we ask that you follow these simple precautions:
- Purchase appliances only from reputable sources.
- Register your appliance and secure a warranty.
- Regularly inspect leads and plugs for any scorch marks.
- Ensure your appliance is fitted with a 3-pin UK plug and carries a CE mark.
- Turn off appliances when not in use.
- Storing and charging e-scooters and e-bikes is strictly prohibited.