Your Safety

The safety and well-being of our residents is our top priority at urbanest. To ensure a secure environment, we have a dedicated staff member available on-site 24/7. To further enhance safety, please adhere to the following guidelines:

  • Always lock your room and flat doors; avoid propping them open to let friends in.
  • Never lend your room key to anyone.
  • Should you lose your key, inform reception immediately.
  • Keep your personal belongings with you at all times. If you misplace an item, check with reception to see if it has been turned in.
  • Exercise caution with your personal items, particularly mobile phones, when commuting to university or enjoying a night out.
  • If you notice any suspicious activity, report it to an urbanest staff member without delay.

Emergency Contact Numbers:
urbanest: 020 7042 7890
Emergency services: 999

Fire Safety

Our properties are equipped with cutting-edge fire protection systems. Kitchens and communal corridors feature heat and smoke detectors, while bedrooms are fitted with smoke detectors. Alarm systems are briefly tested every Thursday at 15:00 to ensure they are fully operational. For more details, please consult the fire safety arrival sheet and watch our fire safety video at Your health and safety are paramount, so please:

  • Utilise the smoke extractors located above the hob when cooking.
  • Never obstruct your smoke detector.
  • Do not prop open fire doors under any circumstances.

Electrical Safety

Electrical appliances pose a significant fire risk. If you intend to use any electrical devices in your room or apartment, we ask that you follow these simple precautions:

  • Purchase appliances only from reputable sources.
  • Register your appliance and secure a warranty.
  • Regularly inspect leads and plugs for any scorch marks.
  • Ensure your appliance is fitted with a 3-pin UK plug and carries a CE mark.
  • Turn off appliances when not in use.
  • Storing and charging e-scooters and e-bikes is strictly prohibited.

If you have any questions or concerns regarding safety in one of our properties, please contact us at or log on to Your Portal.