Information for Parents & Student Welfare
Welcome to urbanest
Since 2010 urbanest has been an innovative London-based student accommodation provider. We currently operate 8 central London residences from which a vibrant mix of UK-based and international students can enjoy everything that London has to offer. With solid and on-going backing from major US investment funds and a senior management team with unrivalled experience in the sector, our plans are as ambitious as our residents. We currently have more prestigious locations in the pipeline, with our newest property opening in September 2021 in the heart of the City of London. It is all part of our commitment to develop the highest quality student accommodation in London. At urbanest, we believe that living as a student in London should be an incredibly rewarding, stimulating and enjoyable experience – academically, culturally and socially. And because our buildings have been created specifically to accommodate today’s sophisticated students, we can ensure that our resident’s life in London is as convenient, safe, secure and comfortable as possible. We are constantly looking for new ways to improve the experience that our residents enjoy, through contemporary internal design, innovation in room types and with the introduction of a wider range of price points. We like to think that we provide the best student living experience in London.
Emergency Student Welfare Contact
Emergency telephone: +44203 167 7913
If you are concerned about the immediate welfare or safety of one of our residents and unable to make contact through our main customer line, please call +44203 167 7913. Please note, this out of office hours support is for emergencies only.
During office hours (Monday-Friday 9am – 5:30pm BST) call our main number on +442070427890 (option 3).
If you are looking for additional support or just need to talk to someone then please contact Samaritans.
You can access their support page here or call 116 123.
Please click here for information and advice.
urbanest is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside urbanest rooms.
You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs. Visit https://www.endsleigh.co.uk/student/check-your-student-cover/ to:
• Check your level of cover
• Review key exclusions and limitations
• Check your policy excess
• Learn how to make a claim
• Extend and personalise your cover to protect laptops, phones and other valuables
Endsleigh will replace any lost, stolen or unrepairable gadgets within 24 hours of your claim being approved. Their cover can protect gadgets, watches, bikes and musical instruments under one policy—giving you the flexibility to build your cover to protect the things that matter to you most. To find out more, visit https://www.endsleigh.co.uk/student/check-your-student-cover/
For us location is not just about convenience, it is also about keeping our residents safe in the city. All of our buildings are located in prime areas of central London, close to the universities, but also close to excellent major transport links so there is no need for a long walk home after enjoying the attractions of London.
Modern buildings and facilities
Our number one priority is the safety and security of our residents. That is why, unlike some student accommodation, our properties are staffed 24 hours a day, seven days a week. In addition, we issue state-of-the-art electronic key fobs to all residents, without which entry to the building is not possible. What’s more, all of our buildings are designed to encourage and facilitate socialising and the integration of students. We want our residents to be happy, make friends and enjoy making the most of living on London.
Within the buildings, our friendly and knowledgeable support teams are on-hand to help 24/7. They are not just there to ensure that the building is safe, secure and running smoothly, but also to help with any questions our residents may have. From ensuring washing machines are mended quickly and efficiently, to recommending the latest bars, restaurants and attractions, our teams enjoy getting to know our residents and helping in any way they can. Resident welfare is our absolute priority. Each urbanest property also has a full schedule of resident events and activities arranged by the building’s support team to ensure they enjoy a full and varied social life with urbanest.
We have all sorts of students staying with us, all with different needs. We therefore make a big effort to provide the flexibility that they and their families require to finance their stay in London. Rooms can be secured for just one week’s rent and payment can either be in full upfront or spread over three or 10 months – the choice is yours. Of course if you have any questions or concerns about any aspect of staying in London, please do get in touch.
urbanest offers a variety of payment options, including credit and debit cards and bank transfers, to enable you to pay your rent and other charges as easily as possible. As urbanest operates in the UK, all our payments and receipts are transacted in GBP. We are happy to accept the following card types as well as BACS transfer:
- Visa Credit
- Visa Debit
- MasterCard Credit
- MasterCard Debit
Contacting the accounts team…
You can contact our Customer Accounts team by phone on +442070427890. Should you have any non-financial queries regarding your tenancy, you can speak to a member of the Customer Services Team at the front desk at any urbanest property. Our Assured Shorthold Tenancy Agreement, which is generated during the booking process, contains the full terms and conditions relating to our tenancies.
Equality and Diversity
At urbanest we are committed to promoting equality and diversity amongst our customers and creating an environment in which all our residents are treated with respect and dignity. Urbanest will not tolerate unlawful discrimination, harassment and bullying based upon the following protected characteristics; age, disability, gender-reassignment, marriage and civil partnership, pregnancy and maternity, race, colour, nationality, ethnic or national origins, religion or belief, sex or sexual orientation.