Urbanest is committed to supporting our residents, employees and communities by acting in a responsible manner and following expert advice from Public Health England to minimise the risk of infection being spread. As always, urbanest continues to work closely with our university partners to support each residents specific study needs.
Urbanest have introduced processes to ensure all our resident’s continue to receive support from our onsite team and have also increased our remote support team by increasing our Live-Chat and Telephone assistance.
The cleanliness of our properties remains of utmost importance to us. We have reviewed and made changes to our cleaning programme to reflect the current situation; including increasing our cleaning frequency, adding additional hand sanitiser units at all properties and ensuring our team are trained to manage any potential positive COVID-19 infections within the building. Our disinfectant cleaning fluids contain specific viricidal compounds to help combat the risk of infection.
If you develop a new persistent cough or temperature or high temperature, live with someone who has these symptoms, feel you are at risk of infection or feel you need to self-isolate please remain in your room and contact NHS 111. You can do this visiting https://111.nhs.uk/covid-19.
You can find the most up to date information from the UK Government here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
Urbanest will continue to work closely with our university partners ensuring all residents have the most relevant and up to date information available. If you have any questions, or require support you can contact us at firstname.lastname@example.org or by calling +44 (0)207 042 7890.
What is a coronavirus?
A coronavirus is a type of virus. As a group, coronaviruses are common across the world.
Novel coronavirus (COVID-19) is a new strain of coronavirus first identified in Wuhan City, China in December 2019.
What are the symptoms of coronavirus?
It depends on the virus, but common symptoms include respiratory symptoms, fever, cough, shortness of breath, and breathing difficulties.
You should seek medical attention if you develop a fever, difficulty breathing or a cough within 14 days of visiting impacted areas.
If you have recently been travelling or are concerned you may have symptoms, please use this link to guide you on next steps: NHS 111 coronavirus advice
Call NHS 111 for advice and do not visit your GP in-person without phoning them first and explaining the situation.
What are the precautionary measure I should take?
The recommended steps people should take to protect themselves are the same as those to avoid flu and any other similar respiratory infections. You should maintain good hand, respiratory and personal hygiene and avoid people who are ill with respiratory symptoms.
Below are the WHO recommendations:
- Frequently wash your hands with an alcohol-based hand rub or warm water and soap
- Cover your mouth and nose with a flexed elbow or tissue when sneezing or coughing
- Avoid close contact with anyone who has a fever or cough
- Seek early medical help if you have a fever, cough and difficulty breathing, and share your travel history with healthcare providers
What is the advice on travel to/from areas impacted by coronavirus?
Anyone planning to travel for the Easter break should consider travel plans over the holiday period. Because the situation is changeable, we cannot guarantee what countries may have restrictions, or what procedures will be in place from PHE on returning to the UK.
We strongly advise that you follow FCO travel advice and if you do choose to travel please check the following sources before departure:
Check your travel destination on the Foreign and Commonwealth Office (FCO) website for the latest travel information
- If you’re an international student or citizen of another country, you should also review guidance from your local consulate or embassy
- If you have a scheduled flight, check with your airline for any changes to travel
Where can I get support if I am concerned over my health?
If you develop symptoms in the UK, stay indoors and avoid contact with others where possible.
Use the link below to check your symptoms and recent travel destinations against current advice. The site will guide you on next steps and their advice should be followed closely: NHS 111 coronavirus advice
Do not go to a GP practice in-person until you have received guidance from NHS 111 over the phone
What should I do if I feel unwell but haven’t been to any of the affected areas ?
You should follow the normal guidance for treating coughs, colds and flu.
- staying away from work/school until your symptoms have eased
- getting plenty of rest and sleep
- keeping warm
- taking paracetamol or ibuprofen to lower your temperature and treat aches and pains
- drinking plenty of water to avoid dehydration.