Updated 24/03/2020


Urbanest is committed to supporting our residents, employees and communities by acting in a responsible manner and following expert advice from Public Health England to minimise the risk of infection being spread. As always, urbanest continues to work closely with our university partners to support each residents specific study needs.

Urbanest have introduced processes to ensure all our resident’s continue to receive support from our onsite team and have also increased our remote support team by increasing our Live-Chat and Telephone assistance.


Property Hygiene

The cleanliness of our properties remains of utmost importance to us. We have reviewed and made changes to our cleaning programme to reflect the current situation; including increasing our cleaning frequency, adding additional hand sanitiser units at all properties and ensuring our team are trained to manage any potential positive COVID-19 infections within the building. Our disinfectant cleaning fluids contain specific viricidal compounds to help combat the risk of infection.


If you develop a new persistent cough or temperature or high temperature, live with someone who has these symptoms, feel you are at risk of infection or feel you need to self-isolate please remain in your room and contact NHS 111. You can do this visiting https://111.nhs.uk/covid-19.

If you are asked to self-isolate, please call us as soon as possible on +44 (0)20 7042 7890 so we can help and support you with the most up to date guidance.

Urbanest will support our residents in following the government’s advice on what to do in the event of needing to self-isolate. The guidance on self-isolation is available here; https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

Keeping Informed

You can find the most up to date information from the UK Government here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Urbanest will continue to work closely with our university partners ensuring all residents have the most relevant and up to date information available. If you have any questions, or require support you can contact us at enquiries@urbanest.co.uk or by calling +44 (0)207 042 7890.

Coronavirus FAQ's