2020-2021

  1. Before 1-week upfront rent payment is made: Customer can cancel with no liability.
  2. After paying the 1-week upfront rent payment:
    1. Within 14 days of payment and acceptance of T&Cs: Customer can cancel with refund of 1-week upfront rent payment if a written letter of cancellation is sent to urbanest UK using either of the below methods.
    2. After 14 days of payment and acceptance of T&Cs: Customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy) The only exception will be if you fail to obtain a visa to enter the United Kingdom. If that should happen, then, provided we receive notice from you by 31 July 2020 (with accompanying proof of refusal), we will accept the amount of the 1-week upfront rent payment as an agreed sum to compensate us for the loss of income which we will suffer, and you will be released from the terms of the Tenancy Agreement.
  3. After moving in: After the customer collects his/her keys, the customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy). In the event the customer wishes to move out, he/she should contact the team who will be able to assist, but the customer must find a replacement tenant to take over the Tenancy and pay any associated administrative and clerical fees to carry out the transfer.
  4. How to Cancel: A written letter of cancellation must be e-mailed to: bookings@urbanest.co.uk. The letter should detail the booking reference which is on your contract (beginning with T), customer name and a reason for cancelling. We will then be in touch with a cancellation form to begin the cancellation process

LSE General Course Cancellation Policy (2020-21)

Before 1-month upfront rent payment is made:
You can cancel your accommodation by letting your booking expire, before your upfront rental payment is made.

After paying the 1-month upfront rent payment
Within 14 days of payment and acceptance of T&Cs:
Customer can cancel with refund of 1-week upfront rent payment if a written letter of cancellation is sent to urbanest UK using either of the below methods.

After 14 days of payment and acceptance of T&Cs
Customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy).

The only exception will be if you fail to obtain a visa to enter the United Kingdom. If that should happen, then, provided we receive notice from you by 30 November 2020 (with accompanying proof of refusal), we will accept the amount of the 1-week upfront rent payment as an agreed sum to compensate us for the loss of income which we will suffer, and you will be released from the terms of the Tenancy Agreement.

After moving in
After the customer collects his/her keys, the customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy). In the event the customer wishes to move out, he/she should contact the team who will be able to assist, but the customer must find a replacement tenant to take over the Tenancy and pay any associated administrative and clerical fees to carry out the transfer.

How to Cancel

A written letter of cancellation must be e-mailed to: bookings@urbanest.co.uk. The letter should detail the booking reference which is on your contract (beginning with T), customer name and a reason for cancelling. We will then be in touch with a cancellation form to begin the cancellation process

 

2020-21 COVID-19 Cancellation Guarantee
This guarantee means that all requests for tenancy cancellations made after the 14 day cooling off period and prior to December 2020 will be granted, and liability from future rent payments waived, on the following conditions.

The Customer can provide information that:

their university course will no longer be going ahead as a result of the University not being open due to the COVID-19 pandemic
they have not been granted a visa to study in the UK as a result of limitations in place in their country as a result of COVID-19
they are unwell as a result of COVID-19 and will not be able to attend university
UK Government incoming travel restrictions are in place, or their home country is not permitting travel to the UK

2019-2020

  1. Before 1-week upfront rent payment is made: Customer can cancel with no liability.
  2. After paying the 1-week upfront rent payment:
    1. Within 14 days of payment and acceptance of T&Cs: Customer can cancel with refund of 1-week upfront rent payment if a written letter of cancellation is sent to urbanest UK using either of the below methods.
    2. After 14 days of payment and acceptance of T&Cs: Customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy) The only exception will be if you fail to obtain a visa to enter the United Kingdom. If that should happen, then, provided we receive notice from you by 31 July 2019 (with accompanying proof of refusal), we will accept the amount of the 1-week upfront rent payment as an agreed sum to compensate us for the loss of income which we will suffer, and you will be released from the terms of the Tenancy Agreement.
  3. After moving in: After the customer collects his/her keys, the customer will be liable for the payment of rent and the other obligations set out in the Terms and Conditions of Tenancy (Assured Shorthold Tenancy). In the event the customer wishes to move out, he/she should contact the team who will be able to assist, but the customer must find a replacement tenant to take over the Tenancy and pay any associated administrative and clerical fees to carry out the transfer.
  4. How to Cancel: A written letter of cancellation must be e-mailed to: bookings@urbanest.co.uk. The letter should detail the booking reference which is on your contract (beginning with T), customer name and a reason for cancelling. We will then be in touch with a cancellation form to begin the cancellation process.

Click here for COVID-19 Information & Support