Urbanest is committed to supporting our residents, employees, university partners and communities by acting in a responsible manner and closely following expert advice from Public Health England to minimise the risk of coronavirus being spread.
We have introduced processes to ensure all our residents continue to receive direct support from our onsite teams who are focused on the safety and well-being of those living in our properties. We have also increased our remote support team providing Live-Chat and Telephone assistance to customers. As always, Urbanest continues to work closely with our university partners to support each resident’s specific needs.
Other measures implemented by Urbanest to support residents at this time include:
Dedicated team members onsite 24/7
These team members will continue to maintain the safety and security of the property through routine health & safety checks, they are available to assist in emergencies. Our team can be contacted via the contact number 020 7042 7890.
Increased remote support
We have additional team members available to support over the phone and via Live-Chat. You can access these services here
We have increased available capacity, ensuring any extra demand does not impact your ability to study & relax
Continued security monitoring
Our third-party support teams continue to monitor our security and life safety systems, keeping you safe and assisting our onsite emergency team respond to all our residents’ requirements.
Continued enhanced cleaning
Our cleaning partner continues to work hard to ensure our buildings stay clean and our enhanced cleaning regime remains in place.
To help us best support our residents living onsite during the lockdown period, and prioritise their needs, we would ask that if you are not a current resident in the property you contact us via email here; Info@urbanest.co.uk we will endeavour to reply within 72 hours.
For further details and the latest guidance from the government and Public Health England on coronavirus please click here