We hope you are having a great summer and are starting to get excited about moving into your new nest in September. We will be hosting lots of welcome events and we can’t wait to get to know you!
We’re sure you’ve got loads of questions about your new home, how to get there, the check-in process and what’s included inside your flat. So we have put together the following information about urbanest Tower Bridge to make your arrival as smooth as possible, we hope it helps!
What's in your room
We’ve pulled together this handy list as a guide of what’s included in your flat to help you know what to buy/bring with you. Please check it out here.
You may wish to buy a few new things for your urbanest home to save the hassle of carting them to London (or costs of having overweight bags at the airport!), so we’ve pulled together a couple of options for you to look at.
Bedding and Kitchen Packs
We’ve partnered with Cabenco Students to provide bedding, kitchen and cleaning packs at great rates. Unlike the likes of Argos and John Lewis, they’ll deliver straight to your room and you can order now in time for September.
Please note that all orders placed with Cabenco need to be done two weeks prior to your moving in date to ensure they are there when you move in.
We all love Argos; it’s the online catalogue to beat all catalogues and has almost everything from coffee machines to rice cookers in one place.
For higher quality items we highly recommend John Lewis. It’s the classic British department store and we can’t resist it!
If you are having anything delivered during your stay, please be advised that there are a selection of postcodes for the building – simply visit the Royal Mail Postcode Finder to find out the right postcode for your flat.
Please note that you cannot have any items from any suppliers other than Cabenco delivered more than 4 days before your arrival. Sadly due to limited storage space at reception, anything delivered prior to this day may risk getting turned away.
It might be a good idea to arrange regular cleaning of your flat – especially if you are sharing with others. It’s a very cost-effective way of ensuring a harmonious living experience.
To arrange regular weekly or one-off cleaning of your bedroom or shared areas please check out Cabenco Students.
Make sure you join the urbanest Tower Bridge private Facebook group to get to know your new flatmates and keep-up-to-date with welcome events and things going on in your building.
The deadline has now passed to apply for Fast Track Express Check-In and confirmation e-mails were sent to all customers on September 3rd who are eligible to take advantage of our exclusive fast track check-in service.
If you didn’t manage to complete the process, or of course if you booked your accommodation after the deadline, fear not – you can still speed up your arrival process by doing the following steps in advance of your tenancy start date:
1) Upload all the required documents in your urbanest portal (see below)
2) Pay your first installment of rent
3) Register a payment card on your portal
4) Complete the top of this form on your computer, print it and bring it with you (don’t sign anything yet!)
What do I do to check-in?
All customers are welcome to arrive from 10am on (or after) their tenancy start date – but we ask that you let us know when you are expecting to arrive on your urbanest portal under the ‘My Room’ tab.
Simply head to reception at Tower Bridge with your photo ID (we need to see the original – no copies) with the following documents:
- Your proof of student status (a photocopy is fine)
- Your guarantor’s proof of ID (a photocopy is fine)
- Your guarantor’s proof of home address (a photocopy is fine)
You can save time by uploading all of these to you portal in advance, but we recommend you bring paper copies with you too.
Once we have verified your documents and have completed your registration form, we will show you to your new home.
urbanest Tower Bridge is staffed by a dedicated team who are there to help at any time.
Over the course of your stay with us, they will become familiar faces to you. So let’s start the introductions here by giving you a break-down of what roles they play and how they will be there to help you.
Customer Support Assistants
Our CSA’s are the lovely ladies and gents you will see on the front desk in the reception area throughout the day. They, along with the maintenance team and concierge, are responsible for running urbanest Tower Bridge, and are there to help you with any questions you may have.
Have a query about your rent installments? Want to hire a bicycle for the afternoon? Looking for the best restaurants in the local area? Just come down and speak to a CSA and they will be happy to help.
Heading up our CSA team is the Duty Managers. They are responsible for managing your building’s processes and CSA’s to ensure that everything is running smoothly behind the scenes.
urbanest Tower Bridge has a dedicated maintenance team. Whenever there is a fault or something breaks in your room, just inform a member of staff at the front desk or report it online, and the maintenance team will get it fixed.
Our fantastic concierge team takes over from our CSA team in the evenings and are responsible for the running of your building through the night.
Like the CSA’s you can find them on the front desk in reception or patrolling the building, always willing to help or to just have a chat with. Providing a friendly face throughout the night, they also help to ensure your residence is secure at all times.
From an Airport
If you are arriving into Heathrow, City or Gatwick Airports, it may be worthwhile pre-arranging a taxi to get you directly to the property after your long flight. Otherwise, plan your journey in advance using the Transport for London Journey Planner.
From a Train Station
urbanest Tower Bridge is conveniently located close to London Fenchurch train station as well as a number of tube stations.
Once again if you have a lot of bags you may wish to pre-order a taxi. Another option is to use the Citymapper App as you approach the station to check the quickest way to your building.
We’ve partnered with Addison Lee, London’s biggest minicab company, get your discount code below.
For airport and train station car collections, Addison lee are delighted to offer a £10 off your first journey with them…Perfect if you’re arriving into the airport with all your bags!
To book and get your £10 off:
- Register at Addison lee
- Book your journey online via the Addison Lee app
- Enter Promo Code HELLO10 on the last page before you confirm
- Your discount will be applied – enjoy your journey!
For any other pre-arrival questions you may have you can email us at firstname.lastname@example.org or call us on +44(0)20 7042 7890.
We look forward to welcoming you to your new home!